Terms & Conditions

Terms and Conditions

These Terms and Conditions govern all purchases made through the NorCal Furniture.com website (collectively, the “Site”). As used in these Terms and Conditions, “we,” “us,” or “our” refers to NorCal Furniture. By using the Site to purchase products and services, you agree to be bound by these terms and conditions.

THESE TERMS INCLUDE A BINDING ARBITRATION AGREEMENT, CLASS ACTION WAIVER, AND JURY TRIAL WAIVER THAT AFFECT YOUR RIGHTS. PLEASE CAREFULLY REVIEW THE ARBITRATION AND CLASS WAIVER SECTION BELOW.

Order Notification and Charges

Our order confirmation to you does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. At any time after receipt of your order, we may accept, decline, or place quantity or other limits on your order for any reason. We will notify you after we have confirmed your order and after it is shipped. You’ll receive notification immediately after the order is confirmed and when it ships.

If you used a credit card as your payment method, we’ll authorize the credit card for the full amount at checkout, including taxes.

Pricing

Advertised pricing and promotions are available online only. In-store pricing and promotions do not apply to online pricing.

Sales Tax

All merchandise purchases are subject to sales tax in accordance with the current state and local tax rates for the shipping/delivery destination. Estimated sales tax is calculated at the time of purchase and is generally based on the total selling price of each item, which, depending on local and state laws, may include discounts and shipping and processing charges.  To the extent any of the factors affecting the calculation of sales tax change between the time you place an order and the time your credit card is charged, the amount appearing on your order as estimated sales tax may differ from the sales taxes ultimately charged.

Delivery Methods

Delivery + Assembly 

If you select Delivery + Assembly, your items will be delivered, set in your room of choice and, if necessary, assembled. Packing materials will be removed. The delivery team will not move or take away existing furniture or furnishings. To prepare for your delivery, please check out our pre-delivery tips. You will be contacted within two days of placing your order to schedule delivery.

We encourage you to review the delivery fees listed in the shopping cart prior to submitting your order. Note: Additional fees may apply for delivery above or below the ground floor, or for other unusual circumstances.

Please arrange for an adult to be present when the truck arrives. An individual 18 years of age or older must be present to accept and sign, which acknowledges you received the items, inspected them, and found them in good condition. Delivery personnel will not carry furniture up more than 3 flights of stairs. If you need to reschedule the date, contact the delivery provider as soon as possible at the phone number listed in your order confirmation. We request 48-hours’ notice if you want to reschedule or cancel delivery. You may incur an additional fee if you reschedule less than 48 hours prior to delivery or if no one is home when the delivery team arrives. If delivery does not take place within 30 days of the original scheduled delivery date, the order may be treated as a canceled order.

Doorstep Delivery

If you select Doorstep Delivery, your items will be delivered in their original packaging to your doorstep. For apartment or condominium delivery, items will either be placed outside your unit, in the building’s lobby, or at the property’s office. An individual 18 years of age or older must be present to accept and sign, which acknowledges you received the items, inspected them, and found them in good condition. This service does not include assembly, setup, or removal of packing materials. Delivery personnel will not carry furniture up more than 3 flights of stairs.

Please be aware that it is your responsibility to bring the furniture inside from the drop off area. You will also be responsible for furniture assembly, furniture set up, unboxing and removal of all packaging materials. Any damage that results from moving the furniture into the home or assembling the furniture will also be your responsibility. Doorstep Delivery may not be available for all items or purchases.

Pickup

If you select Pickup, your items will be made available for pickup by you at one of our local location or a warehouse. We may assist you in loading your items, but it is your responsibility to ensure items are properly loaded and secured. If your items are not available at the time of sale, we will notify you when they are ready for pick-up. At pickup, you will sign an acknowledgment that you received the items, inspected them, and found them to be in good condition.

Cancellation & Returns

Cancellations and returns are subject to 25% Restocking Fee. No refunds on special orders.

 

Mattresses and Foundations

Returns on mattresses or box springs are not allowed due to hygiene reasons.

 

DISCLAIMER OF WARRANTY

NorCal Furniture is a retailer, not a manufacturer. NorCal Furniture does not grant, and expressly disclaims, any express or implied warranties with respect to products and services purchased through the Site, including BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. NORCAL FURNITURE SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, LOSS OF PROFITS, PUNITIVE, EXEMPLARY OR SIMILAR DAMAGES, WHETHER OR NOT FORESEEABLE AND HOWEVER CAUSED, ARISING DIRECTLY OR INDIRECTLY FROM ANY DEFECT IN PRODUCTS AND SERVICES SOLD, SUPPLIED OR FURNISHED TO YOU, FROM THE USE THEREOF, OR FROM YOUR INABILITY TO MAKE USE THEREOF. Products that are not manufactured by NorCal Furniture are only covered by the manufacturer’s warranty, if any.

 

Arbitration and Class Waiver

Except for small claims actions, which may be brought by either you or us, you agree to binding individual arbitration before the American Arbitration Association, which shall be governed by the Federal Arbitration Act. You agree that you are giving up your right to a jury trial, and that any dispute resolution proceedings will be conducted on an individual basis and not as a class or representative basis. Proceedings may not be combined without the consent of all parties. If your arbitration is part of a group of Related Cases, you agree to certain batch arbitration procedures.